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Shipping & returns

Shipping Methods

- UPS

- FedEx

 

Shipping for orders that exceed $150 is FREE. All orders below this limit will be charged a $7.95 flat shipping fee. This will cover part of the UPS shipping charges and the rest is on us! 

We ship exclusively to the United States excluding US territories, Hawaii, and Alaska. 

RETURN POLICY

 

Thank you for your purchase. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

NOTE: ANY ITEM THAT HAS BEEN ALTERED IS NOT ELEGIBLE FOR RETURN.

 

RETURNS

 

 

All returns must be postmarked within twenty (20) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) Number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail the return item to the following address:

 

Johnston's

Attn: Returns.

RMA#

12111 E 21st N

Wichita, KS 67206

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

EXCEPTIONS

 

For defective or damaged products, please contact service number below to arrange a refund or exchange.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

316-682-1000

[email protected]